Terms and Conditions HPM99 — Complete Platform Usage Guide

1 Acceptance of Terms

By accessing or using the platform hpm99 through any device or method — whether via web browser, mobile app, or any other interface provided — you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

These terms cover all aspects of platform use including account registration, deposits, withdrawals, bonus usage, participation in games, and any form of interaction with hpm99 services. If you do not agree with any part of these terms, please stop using the platform immediately.

2 Account Eligibility

To be eligible to register and use hpm99 services, you must meet all of the following requirements:

• Be at least 18 years old on the date of registration.
• Be legally eligible to enter into a binding agreement.
• Not listed on any blacklist or banned from any licensed gambling platform.
• Not registering on behalf of a third party or business entity without written authorisation from hpm99.
• Only have one active account on the platform at any one time — multiple account registrations are prohibited.

Hpm99 reserves the right to verify your eligibility at any time and request appropriate supporting documents. Failure to provide the requested information within the stipulated timeframe may result in temporary account suspension.

3 Registration & Identity Verification (KYC)

During registration, you are required to provide accurate, complete, and up-to-date information. Required details include your full name as shown on official documents, mobile number, and an active email address.

As part of the Know Your Customer (KYC) process, hpm99 may request identity verification documents at any time, particularly before your first withdrawal or when unusual account activity is detected. Accepted documents include:

• Malaysian Identity Card (MyKad) — front and back
• Valid passport
• Most recent three months' bank statements as proof of address
• Selfie holding your identification document (if required)

The KYC process is typically completed within one to three working days. All submitted documents are handled with full confidentiality and protected by our encryption systems.

4 Deposit & Payment

Hpm99 accepts deposits via a variety of local Malaysian payment methods including FPX, interbank transfers, Touch 'n Go eWallet, Boost, and GrabPay. All deposits are processed in real time and credited to your account balance immediately upon confirmation.

• Minimum deposit: RM 10 for most payment methods.
• Maximum deposit: Subject to account tier and applicable daily limits.
• Deposited funds must originate from an account or wallet that under your own name.
• Hpm99 does not accept third-party deposits without written authorisation.
• Any attempt to deposit funds through unauthorised channels will be rejected and returned.

All transactions are secured by 256-bit SSL encryption technology. hpm99 does not store your credit card information or bank account details directly — all payments are processed through certified payment gateways.

5 Withdrawal

Withdrawals may be made by members who have completed the KYC process and meet the minimum withdrawal requirements. Withdrawals can only be made to a bank account or digital wallet registered under your own name.

• Minimum withdrawal: RM 30 per transaction.
• Processing time: Typically within 24 hours on business days.
• Withdrawals submitted on weekends or public holidays will be processed on the next working day.
• Hpm99 reserves the right to request additional verification before approving high-value withdrawals.
• Any bonus that has not met the wagering requirement is not eligible for withdrawal.

6 Bonus & Promotions

Hpm99 offers a range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and special promotions for selected games. Each promotion is subject to specific terms stated on the respective promotion page.

• All bonuses have wagering requirement that must be fulfilled before a withdrawal is permitted.
• Bonuses may only be claimed once unless otherwise stated in the promotional terms.
• Hpm99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Any attempt to abuse bonuses — including the use of multiple accounts or suspicious wagering strategies — will result in bonus cancellation and possible account closure.
• Bonuses may not be transferred between accounts or converted directly to cash unless wagering requirements have been met.

7 Game Rules

All games available on the hpm99 platform — including slots, bingo, fish shooting, sports, and others — operate in accordance with the rules set by their respective game providers and hpm99 platform standards.

• The outcome of all games is determined by the system Random Number Generator (RNG) that is certified and cannot be manipulated.
• In the event of a technical disruption during gameplay, hpm99 reserves the right to void the affected round and return the bet to the player.
• Players are responsible for understanding the rules of each game before they start playing.
• Any attempt to exploit software bugs or system vulnerabilities must be reported to hpm99 rather than used for personal gain.
• Hpm99's decision in any game-related dispute is final.

8 Prohibited Conduct

To ensure the hpm99 platform remains a safe and fair environment for all users, the following are strictly prohibited:

• Registering more than one active account.
• Using another person's personal information for registration or verification.
• Transferring balances or bonuses between accounts without authorisation.
• Using automation software, bots, or any tool that may provide an unfair advantage.
• Engaging in any suspicious activity or activity potentially involving money laundering.
• Sharing your login credentials with others.
• Using offensive, threatening, or harassing language toward other players or hpm99 staff.

Violating any of the above prohibitions may result in permanent account suspension or closure, balance freezing, and legal action where necessary.

9 Privacy & Data Security

Hpm99 is committed to protecting the privacy and security of your personal information. All data collected during registration and platform use is handled in accordance with Privacy Policy our detailed terms.

• Your personal information will not be sold, rented, or shared with any third party without your consent, except as required by law.
• All communications between your device and the hpm99 servers are protected by 256-bit SSL encryption.
• You are responsible for maintaining the confidentiality of your password and account login credentials.
• Notify hpm99 immediately if you suspect unauthorised access to your account.

10 Account Closure & Suspension

You may close your hpm99 account at any time by contacting our support team. Before closure, ensure that all active bonus wagering requirements have been met and that no withdrawals are still pending.

Hpm99 reserves the right to suspend or close an account without prior notice under the following circumstances:

• Violation of any terms stated in this document.
• Identity verification failed or submitted documents were found to be fraudulent.
• Fraudulent activity, money laundering, or misuse of the platform.
• Instructions from authorities or law enforcement agencies.

In cases of closure due to a violation, balances linked to fraudulent activity may be forfeited. Legitimate balances will be returned subject to a case review process.

11 Limitation of Liability

The hpm99 platform is provided on an "as-is" basis. While we make every effort to ensure uninterrupted operation, we cannot guarantee that the service will always be free from technical errors, disruptions, or delays.

• Hpm99 is not liable for any losses arising from technical disruptions beyond our control.
• Hpm99's maximum liability under any circumstances is limited to the total amount deposited by you in the 30 days preceding the incident.
• Hpm99 is not liable for any indirect, incidental, or consequential losses.

12 Terms Amendment

Hpm99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Changes will take effect immediately upon publication on this page.

We will endeavour to notify users of significant changes via in-platform notifications or your registered email. However, it remains your responsibility to check this page periodically to stay informed of the latest terms.